Returns & Exchanges
At Plantoria Pure Inc., we stand behind the botanical integrity of our beauty products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your skincare journey remains seamless.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Receive Authorization
Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
Package Your Items
Securely pack the products in their original packaging, ensuring all labels are attached, and include the RMA slip inside the box.
Process and Refund
After we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing